Privacy Statement
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Cosmic Recoveries Privacy Statement
Why This Matters
This policy explains how Tapanda Group Pty Ltd (trading as Cosmic Recoveries) ABN 91 632 485 440 (‘Cosmic’, ‘we’, ‘our’) handles your personal information. We follow the Privacy Act 1988 (Cth), our AFSL (Licence 548613) obligations, and the ISO/IEC 27001:2022 standards for information security.
Who This Applies To
We collect and manage personal information about:
Customers, claimants, and other people involved in claims
Insurance and repairer partners
Suppliers and contractors
Our employees and job applicants
What Counts as Personal Information
Personal information is anything that can identify you. This includes:
Your name, phone number, address, date of birth
Insurance policy and claim details
Driver’s licence, rego, or vehicle ID
Payment or banking information
Photos, call recordings, CCTV or dashcam footage
We may also collect sensitive information, like health details or criminal history, but only if we really need to, and we handle it with extra care. That includes:
Using it only for what it was collected for
Getting your OK (when we need it)
Complying with the law
How We Collect Your Information
We might get your information via:
Phone calls, emails, online forms, or websites
Third-party partners (like insurers or repairers)
Public information (like business websites or directories)
Cookies and website tracking tools
If we get your information from someone else, we’ll let you know. We only collect what’s relevant to do our job properly.
Why We Collect Your Information
We collect personal information to:
Manage insurance claims and recoveries and work with insurers, repairers, and partners
Prevent fraud and support investigations
Meet legal and compliance obligations (like under AFSL and ISO 27001)
Improve how we work and deliver services
Who We Share It With
We may share your information with:
Insurers, repairers, and expert partners
Tech providers, auditors, and regulators
Legal and compliance bodies (when required)
We don’t sell your information, ever. And we make sure anyone we do share it with keeps it safe. We also do our best to make sure your information is accurate and current. If you spot something that’s out of date or wrong, let us know and we’ll fix it fast.
Keeping Your Information Safe
We follow ISO/IEC 27001 standards to protect your information. That means:
Strong encryption and system access controls
Monitoring who accesses what and when
Holding onto your information for at least 7 years or as the law requires
Securely destroying it when we no longer need it
Accessing or Updating Your Information
Want to check what information we’ve got about you? Or fix something? Just ask.
We may need you to confirm your identity. There’s no charge for simple requests, but we might apply a small fee for large or complex ones.
Sometimes your insurer or repairer gives us your information directly, if that happens, we’ll take steps to make sure you’re aware.
Marketing & Cookies
We might send you marketing updates, but only where the law says we can. You can opt out anytime. We also use cookies on our website to improve your experience and understand how people use our site.
Got a Question or Complaint?
Reach out to us at:
1800 960 170
We review this privacy statement regularly and update it when needed. The latest version is always on our website.